Requests for medical records will typically be processed within five to seven business days, however, the Health Information Portability & Accountability Act (HIPAA) allows up to 30 days to complete a request. Factors such as size of the record, record availability, and volume of requests will affect our response time. Records will be made available for pick up during regular business hours of Monday through Friday, 9:00 a.m. to 5:00 p.m., excluding all federal holidays or by special appointment. Photo identification is required prior to release of records. If someone will be picking up records on your behalf, he or she must have written permission from you and must provide photo identification. 

There may be a charge involved for the cost of reproduction of medical records. To obtain your records, a completed Medical Records Release of Health Information Authorization Form must be submitted which is available